Delete your account
Permanent. Immediate in the app.
In the app (fastest)
Open Menos, go to the Settings tab in the bottom strip, tap Delete Account, then confirm with DELETE. Deletion is immediate and permanent.
By email
No longer have the app? Email [email protected] from the address on your account and ask us to delete it. We'll verify the request and delete the account, usually within one business day and always within 30 days.
What gets deleted
- Your account record: Sign in with Apple identifier, display name and profile fields.
- All workout sessions, sets, reps, weights and personal records.
- Your heroes, level, XP, streaks and Dungeon Mode history.
- Your friends list and friend code.
- Your guild memberships and the players you blocked.
- Your Hall of Lifters entry.
- Your Upkeep settings and push notification token.
- Your Terms of Service acceptance record.
- Refresh tokens and session credentials.
Deletion is permanent and cannot be undone. Our database backups keep deleted data for up to 35 days before it expires. The Privacy Policy lists the other records we keep.
Before you delete
- Deleting your account does not refund a Menos Full purchase. Refunds go through Apple at reportaproblem.apple.com.
- Founder status is lost permanently. A new account made later does not get it back.
- Workout cards you chose to post in the public Menos Discord are separate from your account. Email us if you want them removed.
- Parties and duels you took part in stay in the other lifters' history, with your name replaced by "Deleted lifter" and your personal details removed. Your bodyweight is removed once that party or duel is over.
- You leave every guild you joined. A guild you own is deleted for all of its members.
- Tournament brackets you entered keep your entry (display name, hero and results) so the other players' bracket stays complete.
- Reports you filed or that name you are kept for safety review, with your account ID removed.
Timeline
In-app deletion: immediate. Email requests: usually within one business day (US Mountain Time), and always within 30 days. If you haven't heard back within three business days, check your spam folder and send the request again.